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FAQS
What payment methods do you accept?
Lorna Jane Pty Ltd accepts Mastercard, Visa, Afterpay, Applepay, ZipPay and PayPal at www.lornajane.au and we accept Mastercard, Visa, Applepay, ZipPay and Afterpay in our AU retail stores. We also accept Lorna Jane Gift Cards in AUD online and in store.
Lorna Jane Pty Ltd accepts Mastercard, Visa, Afterpay, Applepay and PayPal at www.lornajane.nz and we accept Mastercard, Visa, Applepay and Afterpay in our NZ retail stores. We also accept Lorna Jane Gift Cards in NZD online and in store.
Lorna Jane Pty Ltd accepts Mastercard, Visa, Applepay and PayPal at www.lornajane.com. We also accept Lorna Jane Gift Cards in USD online.
Lorna Jane Pty Ltd accepts Mastercard, Visa, Applepay and PayPal at www.lornajane.com. We also accept Lorna Jane Gift Cards in SGD online.
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Is it safe to use my credit card on Lorna Jane?
Yes, shopping at lornajane.au is secure! Transactions are processed though the Shopify payment facility. To protect cardholder data Shopify complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to accept credit card payments.
Yes, shopping at lornajane.nz is secure! Transactions are processed though the Adyen payment facility. To protect cardholder data Adyen complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to accept credit card payments.
Yes, shopping at lornajane.com is secure! Transactions are processed though the Shopify payment facility. To protect cardholder data Shopify complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to accept credit card payments.
Yes, shopping at lornajane.com is secure! Transactions are processed though the Shopify payment facility. To protect cardholder data Shopify complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to accept credit card payments.
How do I cancel amend my order?
Once an order has been placed, you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy.
How do I redeem my Lorna Jane Gift Card?
Select the Payment Method of “Gift Card” at Step 3 of the checkout process. Enter the barcode number and pin, Select Check Balance and Redeem. The payment will then apply. Please note, if splitting payments, pay with the gift voucher first, then select an alternative payment type for the balance.
Missing a style in order?
As all available stock both in-stores and online will reflect via our website, it is completely normal for orders to come in separate parcels as they are sent from both in-store and online. You will receive an Order Update email to notify you of a split delivery. For a split delivery you will receive a separate tracking and invoice email.
Can I order online and pick up my order from a Lorna Jane Store?
Yes! We currently offer Click & Collect in selected Australian Retail stores. Our Click & Collect is a free service that allows you to shop online and collect your order from a local Lorna Jane store. Please see our Click & Collect page for further details.
Yes! We currently offer Click & Collect in selected New Zealand Retail stores. Our Click & Collect is a free service that allows you to shop online and collect your order from a local Lorna Jane store. Please see our Click & Collect page for further details.